Our handmade items usually takes between 5 to 10 business days for processing. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
Free domestic shipping for all orders over $100. Free international shipping for all orders over $200.
All orders (domestic and international) are shipped via USPS/ Fedex/ DHL / TNT/ SF express service.
Shipping costs are non-refundable, and INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES/TAXES THAT MAY APPLY.
DOMESTIC RETURN POLICY
- We are glad to refund full price, unworn, unwashed merchandise and with original tags attached.
- Any items with stains, marks, smears or tears in the fabric or tags removed cannot be returned. Any coats without the original garment bag cannot be returned
- You can announce such right in an expressed statement sent to us by using the return portal here within seven (7) days starts from the date your package is delivered.
- Once your return is approved. You shall send back the item to us without delay, but within seven (7) days starts from the date that your return or exchange is approved.
- After the return/exchange deadline, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.
- All Made-to-Order items and merchandises marked as FINAL SALE are not eligible for return or exchange.
- Gift with purchase has to be returned together with the original purchase.
- If any products related to any promotions are returned, the value of the offer will subtracted from the return credit.
- We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.
Note:For all returns, we deduct $9.9 per label to cover shipping and restocking.
- Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
DEFECTIVE OR DAMAGED PRODUCT
If you receive a defective or damaged product, please notify us at email@example.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.
Please email firstname.lastname@example.org if you would like to do an exchange.
MADE TO ORDER
- Please email email@example.com to start your Made-to-Order purchases.
- All Made-to-Order items are not eligible for return or exchange.
- Made-to-Order items take 10 - 15 business days to process
- For Made-to-Order purchases due to the bespoke nature of this service, you have 24 hours to amend the size or other details of the item.
Returns outside the timeframes may be accepted at discretion of 310MOOD and may only be refunded as store credit.
INTERNATIONAL RETURNS / EXCHANGE
We do NOT offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.
310MOOD is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.
FAILED DELIVERIES & RETURNED PACKAGES
In the case that FEDEX/USPS/DHL/UPS/TNT is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, 310MOOD is not responsible for payment of return shipping costs levied by the courier. Similarly, 310MOOD is not responsible for payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. It is customer's responsibility to be aware of the specific import restrictions for your country. If the package is refused or destroyed due to customs rules, 310MOOD will NOT be able to refund your order or offer a replacement at no charge.
TAXES AND INTERNATIONAL SALES
Store credit will only be issued as a gift card in the currency used to purchase your order. Gift cards can only be used towards purchases made in that same currency. If you currently have a gift card in USD $, that credit will be available to you in the purchase currency of your choice. Available gift card credit will be displayed during the checkout process and can be applied to your next order.
The store credit will remain valid for six months from the date it is issued. Orders placed by using store credit or gift cards can be refunded by store credits only.
- To receive a price adjustment, email firstname.lastname@example.org
- Please include your original order number with your request.
- Eligible refunds will be applied to your original form of payment.
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