Returns & Exchange

DOMESTIC (US) RETURNS:

When you decide to return or exchange, please remember to contact us first. Email us at: info@310mood.com.
We are glad to refund full price, unworn, unwashed merchandise and with original tags attached. You can apply for a return within seven (7) days starts from the date your merchandise is delivered.
Once your return is approved. You shall send back the item to us without delay, but within seven (7) days starts from the date that your return or exchange is approved.
Any returns received postmarked after 14 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
After the return/exchange deadline, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.
All Made-to-Order items,Final Sale items and Sample Sale items are not eligible for return or exchange.
Gift with purchase or accommodation has to be returned together with the original purchase.
If any products related to any promotions are returned like free shipping promotion, buy more save more and etc; the value of the offer/ shipping will subtracted from the return credit.
We will process your return/exchange as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
Exchanged orders can only be returned for another exchange or returned as store credit.
We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.

Refund

Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
A $15 restocking fee per label will be deducted from the refund for all domestic returns.

INTERNATIONAL RETURNS

International orders can only be returned on customers own cost.International orders are orders shipped to countries other than the US.
When you decide to return, please remember to contact us first. Email us at: info@310mood.com.
We are glad to help on return for full price, unworn, unwashed merchandise and with original tags attached. You can apply for a return within seven (7) days starts from the date your online order is delivered.
Once your return is approved. You shall send back the item to us without delay, but within seven (7) days starts from the date that your return or exchange is approved.
After the return/exchange deadline, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.
All Made-to-Order items,Final Sale items and Sample Sale items are not eligible for return or exchange.
Gift with purchase has to be returned together with the original purchase.
If any products related to any promotions are returned like free shipping promotion, buy more save more and etc; the value of the offer/ shipping will subtracted from the return credit.
We will process your return/exchange as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
Exchanged orders can only be returned for another exchange or returned as store credit.
We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.
Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
A $30 restocking fee will be deducted from the refund for all international returns.

DEFECTIVE , MISSING OR DAMAGED PRODUCT

If you receive a defective or damaged product, please notify us at info@310mood.com within 48 hours of delivery and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

LATE RETURN

Returns outside the timeframes may be accepted at discretion of 310MOOD and may only be refunded as store credit.

SERVICE DELAY

310MOOD is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.

FAILED DELIVERIES & RETURNED PACKAGES

In the case that FEDEX/USPS/DHL/UPS/TNT is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, 310MOOD is not responsible for payment of return shipping costs levied by the courier. Similarly, 310MOOD is not responsible for payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. It is customer's responsibility to be aware of the specific import restrictions for your country. If the package is refused or destroyed due to customs rules, 310MOOD will NOT be able to refund your order or offer a replacement at no charge.

LOST OR DAMAGED PACKAGE POLICY

At 310MOOD, we strive to provide our customers with a seamless shopping experience. We understand that occasionally packages may be lost or damaged during transit. To ensure we can assist you promptly, please read and adhere to our Lost or Damaged Package Policy:

Reporting Lost or Damaged Packages

Timely Reporting: Customers must report lost or damaged packages to us within 24 hours of discovering the issue. This reporting window is crucial to initiate the investigation process with the carrier and expedite any necessary actions.
Notification Method: To report a lost or damaged package, please contact our Customer Support team via info@310mood.com providing the following details:
- Your order number.
- A clear description of the issue (lost or damaged package).
- Supporting evidence such as photos of the damaged package or its contents (if applicable).

Responsibility

Prompt Resolution: If you adhere to the reporting guidelines mentioned above, 310MOOD will take responsibility for investigating and resolving the issue as promptly as possible.
Replacement or Refund: Depending on the investigation's outcome, we will offer either a replacement of the lost or damaged item or a refund, as per our discretion.

Exceptions

Late Reporting: For reports made beyond the 24-hour window, 310MOOD is not responsible for the replacement or refund of the lost or damaged items.
Third-Party Shipping: If your order is shipped via a third-party carrier or shipping service, please refer to their specific policies for lost or damaged packages. 310MOOD will assist you in liaising with the carrier, but we may not be solely responsible for their actions.

TAXES AND INTERNATIONAL SALES

Please understand that 310MOOD cannot be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and the final destination’s customs. If client is shipping to a destination outside the US, on top of 310MOOD shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value. Residents of Illinois will receive a 6.25% sales tax on their purchase. Sales tax is not charged on the purchase of gift cards.

PRE-ORDER

When you pre-order with 310MOOD, you are pledging to purchase merchandise that is yet-to-arrive. In this way, you are securing yourself a desirable item in advance. Pre-order items are shipped soon after they arrive at 310MOOD. An item’s estimated delivery date is determined solely by their production schedule. (You may email info@310MOOD.com for the estimated arrival date) Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that pre-orders are shipped on a first-come, first-served basis; 310MOOD will ship items to customers in the order in which they were initially placed.

STORE CREDIT

Store credit will only be issued as a gift card in the currency used to purchase your order. Gift cards can only be used towards purchases made in that same currency. If you currently have a gift card in USD $, that credit will be available to you in the purchase currency of your choice. Available gift card credit will be displayed during the checkout process and can be applied to your next order.

The store credit will remain valid for twelve (12) months from the date it is issued. Orders placed by using store credit or gift cards can be refunded by store credits only.

Feel free to contact us with any further questions or concerns at:
E-mail: info@310mood.com