DOMESTIC (US) RETURNS:
- When you decide to return or exchange, please remember to contact us first. Email us at: info@310mood.com.
- We are glad to refund full price, unworn, unwashed merchandise and with original tags attached. You can apply for a return within seven (7) days starts from the date your online order is delivered.
- Once your return is approved. You shall send back the item to us without delay, but within seven (7) days starts from the date that your return or exchange is approved.
- Any returns received postmarked after 14 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
- After the return/exchange deadline, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.
- All Made-to-Order items,Final Sale items and Sample Sale items are not eligible for return or exchange.
- Gift with purchase has to be returned together with the original purchase.
- If any products related to any promotions are returned like free shipping promotion, buy more save more and etc; the value of the offer/ shipping will subtracted from the return credit.
- We will process your return/exchange as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
- Exchanged orders can only be returned for another exchange or returned as store credit.
- We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.
Refund
- Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
- A $15 restocking fee will be deducted from the refund for all domestic returns.
INTERNATIONAL RETURNS
- International orders can only be returned for STORE CREDIT. International orders are orders shipped to countries other than the US.
- When you decide to return, please remember to contact us first. Email us at: info@310mood.com.
- We are glad to help on return for full price, unworn, unwashed merchandise and with original tags attached. You can apply for a return within seven (7) days starts from the date your online order is delivered.
- Once your return is approved. You shall send back the item to us without delay, but within seven (7) days starts from the date that your return or exchange is approved.
- After the return/exchange deadline, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.
- All Made-to-Order items,Final Sale items and Sample Sale items are not eligible for return or exchange.
- Gift with purchase has to be returned together with the original purchase.
- If any products related to any promotions are returned like free shipping promotion, buy more save more and etc; the value of the offer/ shipping will subtracted from the return credit.
- We will process your return/exchange as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
- Exchanged orders can only be returned for another exchange or returned as store credit.
- We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.
DEFECTIVE , MISSING OR DAMAGED PRODUCT
If you receive a defective or damaged product, please notify us at info@310mood.com within 48 hours of delivery and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.
LATE RETURN
Returns outside the timeframes may be accepted at discretion of 310MOOD and may only be refunded as store credit.
SERVICE DELAY
310MOOD is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.
FAILED DELIVERIES & RETURNED PACKAGES
In the case that FEDEX/USPS/DHL/UPS/TNT is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, 310MOOD is not responsible for payment of return shipping costs levied by the courier. Similarly, 310MOOD is not responsible for payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. It is customer's responsibility to be aware of the specific import restrictions for your country. If the package is refused or destroyed due to customs rules, 310MOOD will NOT be able to refund your order or offer a replacement at no charge.
TAXES AND INTERNATIONAL SALES
PRE-ORDER
STORE CREDIT
Store credit will only be issued as a gift card in the currency used to purchase your order. Gift cards can only be used towards purchases made in that same currency. If you currently have a gift card in USD $, that credit will be available to you in the purchase currency of your choice. Available gift card credit will be displayed during the checkout process and can be applied to your next order.
The store credit will remain valid for twelve (12) months from the date it is issued. Orders placed by using store credit or gift cards can be refunded by store credits only.
Feel free to contact us with any further questions or concerns at:
E-mail: info@310mood.com